CD Projekt Red Issues Refunds, Apology Over Botched Launch

Bugs, performance issues, and base console expectations have the Cyberpunk 2077 developer in some hot water.

The highly anticipated, and much delayed, open-world RPG Cyberpunk 2077 released on Thursday, December 10th and developer CD Projekt Red has already been forced to issue an apology just four days after release. The apology can be credited to a myriad of bugs, crashes, and performance issues riddling the game. Additionally, base PS4 and Xbox One owners are experiencing a game that can hardly be compared to what was shown off during pre-release trailers and footage.

Massive cuts and compromises were taken in order to get the PS4 and Xbox One versions to perform. That would all be fine and good if it was able to hit a solid 30fps, but in it’s launch form Cyberpunk 2077 will sometimes dip to under 20fps on the base consoles making it essentially unplayable for many and a far cry from what everyone saw on the E3 stage. Perhaps that dissonance can be chalked up to overly optimistic fans, but regardless CD Project Red took it upon themselves to make it right.

The Polish developer was quick to fess up over not showing any PS4 or Xbox One footage prior to Cyberpunk’s launch. They also outline when and how they’ll be patching the game over the next few months. Finally, CDPR spoke about how players can get refunds for their digital copies from PlayStation or Xbox and even extended assistance for physical copies should you not be able to refund it directly from the retailer. No details were given on the extent of that assistance other than that players could contact them through December 21st, 2020 for help.

This is, of course, not a great look for the prestigious developer who last gave us The Witcher 3: Wild Hunt. It’s especially hard to swallow the lack of PS4/Xbox One footage given that they flaunted 8 million pre-orders right before launch. A sum they surely achieved partly thanks to those fantastic looking trailers (which usually ran on high end PCs). While CDPR can be trusted for patching the game and eventually making the product better (remember Witcher 3 was a bit of a mess at launch too), this is certainly a stain on their reputation and is a good lesson in waiting to see how a final product will turn out before plopping down your pre-order.

With all that said, many players are enjoying Cyberpunk 2077 and are experiencing minimal problems. The game runs much smoother on next-gen consoles and looks downright game changing on a high end PC. So let’s hear it, Deer Reader. How is your milage with Cyberpunk 2077? Let us know in the comments below.

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